Reference Organisations & Processes - Organization and process design

FAR Project (Facility Management Radar)

Client: Groupe E, Granges-Paccot

The Mission

The Customer’s Problem Definition:
The PFM (Purchasing and Facility Management) team of Group E is in charge of the management, operation, and maintenance of land and real estate stock representing 4 million m2 of floor space, of which almost 200,000 m2 is highly valuable real estate space. This stock comprises various objects ranging from detached villas to administrative buildings, and even includes plots of land in agricultural areas. Groupe E was looking for outside support to guide the implementation of a professional integrated Facility Management model.


Development and implementation of a new model for the management of the Facility Management team and the integration of the concept of "change management" in the management team.

pom+Consulting SA Services

To fulfil its assignment, pom+ did the following:
analyzed the client's real estate management processes
observed the deviations from efficient management based on an integrated FM model
ensured that the teams remained motivated throughout the duration of the project
developed an established management model satisfying the various needs of the participants, and including:

  • developed a process map
  • description of all the real estate management processes
  • defined allowable SLAs (service level agreements) and key performance indicators (KPIs)
  • set up the new management model for the Facility Management team
  • integrated the concepts of change management in the management team and monitored its implementation
  • secured the deadlines and costs


Other remarks

The project was conducted to the satisfaction of Group E and AFM employees in accordance with the stated deadlines and costs. It allowed Group E to set up an efficient and professional integrated Facility Management model.

Further information

The project was carried out in observance of the budget plan and completed four months early.

Floor surface:    38,800 m²
Total for the structure (BKP 1 - 9)    100 million.